Face analysis help and troubleshooting

Model loading or analysis will not start

For face analysis troubleshooting, start with the message shown on screen. Use a current browser with JavaScript and WebAssembly enabled. The first analysis needs to load model files from this site, so check your connection and try again. If memory is limited, close other heavy tabs or use a smaller image.

No face, multiple faces or an unsupported file

Choose JPG, PNG or WebP, no larger than 10 MB. Convert unsupported formats before selecting them; changing a filename extension is not conversion. Use one adult face looking directly at the camera. Avoid group photos, strong angles and an unusually small face in the frame. Follow the photo guide.

The result differs from a previous photo

Read the score guide and accuracy explanation. The score measures selected geometry, not all the qualities that affect attraction. Do not treat an unexpected number as a personal verdict.

What to include when reporting a problem

Email support@attractiveness-test.co with your browser and operating-system version, the action that failed, and the error message. For a report delivery issue, include the order number and the email used for checkout. Do not send your original photo, full landmark coordinates, password or payment card details. This page opens your email app; it does not submit a message automatically.

Privacy questions

The free test does not create a server-side photo or result record. Optional in-depth reports share derived measurements with a third-party AI processing service and save the report to your account after consent; My reports provides deletion for eligible reports. Use the clear control to remove the current result from the page. Downloaded result cards must be removed from your device separately. See the privacy policy.

A paid report has not unlocked yet

Open My reports with the account used for checkout. If you paid but the report is not yet available, open that report and choose Check payment status. Do not create another purchase to fix a delayed confirmation. An error cannot be resolved by sharing your original photo or payment card details.